FAQs

How long does delivery take?

We are pleased to offer free standard shipping on all orders. After processing (typically 1 to 3 business days), delivery usually takes 5 to 8 business days. Please note that delays may occasionally occur due to carrier issues or customs processing.

Do you ship internationally?

Yes, Vonnera ships worldwide. Delivery times may vary depending on your location and local customs procedures.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive an email containing your tracking number. Please check your spam or promotions folder if you do not see it within a few days.

How can I track my order?

You can track your order using the link provided in your shipping confirmation email, or by visiting our Track Your Order page.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this period, your order may already be in processing and changes may no longer be possible.

What is your return policy?

If you are not fully satisfied with your purchase, you may request a return within 14 days of delivery, provided the item is unused and in its original packaging.

If your item arrives damaged or defective, please contact us with photo or video evidence and we will resolve the issue promptly. For full details, please refer to our Returns & Refund Policy.

What if my tracking shows “Delivered” but I didn’t receive my package?

Please check around your property, mailbox, or with neighbors. Confirm your shipping address is correct and contact the carrier for delivery confirmation. If the package is confirmed lost, please send us proof and we will assist you with a replacement or refund.

How can I contact customer support?

You can contact our support team via email at support@vonnera.com or by phone at +1 262 205 4596. Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (EST).

Is my payment information secure?

Yes. All transactions are processed securely through encrypted payment gateways. Vonnera does not store or have access to your credit card details.