Terms of service
This website, vonnera.com, is operated by Wolf Scaling Limited. Throughout the site, the terms "we", "us", "our", and "Vonnera" refer to Wolf Scaling Limited. By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service ("Terms").
Please read these Terms carefully before using our website. If you do not agree, you may not access or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
Section 1 - Online Store Terms
By using this site, you confirm that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorized purpose or violate any laws. Any breach will result in termination of your access.
Section 2 - General Conditions
We reserve the right to refuse service to anyone at any time. Your content (excluding payment details) may be transferred unencrypted across networks. Payment information is always encrypted. You agree not to copy, resell, or exploit any part of the service without permission.
Section 3 - Accuracy of Information
We do our best to ensure accuracy, but we are not responsible if information on this site is incomplete or outdated. Any reliance on this information is at your own risk.
Section 4 - Modifications to Service and Pricing
Prices and services may change at any time without notice. We are not liable for any modifications or discontinuation of services.
Section 5 - Products or Services
Some products may be available exclusively online and in limited quantities. Returns are subject to our Refund Policy. We strive to display product images accurately but cannot guarantee exact color accuracy on all devices.
Section 6 - Billing & Account Information
We reserve the right to refuse or cancel any order. You agree to provide accurate and up-to-date billing and account information.
Section 7 - Third-Party Tools and Links
We may provide access to third-party tools or links. We are not responsible for any third-party services or content.
Section 8 - User Feedback
Any feedback or submissions you send may be used by us without restriction. You agree your content will not violate any laws or rights.
Section 9 - Personal Information
Your personal data is handled according to our Privacy Policy.
Section 10 - Errors and Omissions
We reserve the right to correct errors, update information, or cancel orders if necessary.
Section 11 - Prohibited Uses
You may not use our site for unlawful purposes, to harm others, upload malicious code, or interfere with security features.
Section 12 - Disclaimer of Warranties
All products and services are provided "as is" without warranties. Vonnera is not liable for any damages resulting from use of our services.
Section 13 - Indemnification
You agree to indemnify and hold Vonnera harmless from any claims arising from your breach of these Terms.
Section 14 - Termination
We may terminate your access at any time if you violate these Terms.
Section 15 - Governing Law
These Terms are governed by applicable laws.
Section 16 - Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept those changes.
Section 17 - Contact Information
If you have any questions, contact us at :
Store Name: Vonnera
Company name: Wolf Scaling Limited
Company number: 78825658
Company Address: 366 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Email: support@vonnera.com
Phone: +1 262 205 4596
We aim to respond to your inquiries within 24 hours
Customer Service Hours
Monday to Friday: 9am - 5pm (EST)
Saturday and Sunday: Closed