Refund policy
Please review our policy carefully to understand your rights and responsibilities when shopping with vonnera.com. We want you to be completely satisfied with your purchase.
Our 14-Day Return Window
You have 14 days from the date you receive your order to request a return or refund. Depending on the reason for your request, please review the guidelines below.
Faulty or Defective Items
If your item arrives damaged, defective, or does not function as expected, we will resolve the issue promptly.
- Contact us within 14 days of delivery.
- Please provide a clear photo or video showing the issue.
- Once verified, we will issue a full refund immediately. You will not be required to return the defective item.
Change of Mind / Not As Expected
If you ordered the wrong item, it does not meet your expectations, or you simply changed your mind, you may still return it under the following conditions:
- You must contact us within 14 days of delivery to request a return.
- The item must be unused, in its original condition, and in its original packaging.
- Return Shipping Costs: For "change of mind" returns, customers are responsible for return shipping fees. These fees are non-refundable.
- Once your return is approved, you have an additional 14 days to send the item back. A full refund will be issued after inspection.
Sale & Discounted Items
All sale and promotional items are covered under this same 14-day return policy.
Non-Refundable Conditions
Vonnera reserves the right to deny a refund if the item has been damaged due to unauthorized modifications, improper use, or repair attempts.
- Covered: Manufacturing defects or faulty materials.
- Not Covered: Accidental damage, misuse, improper handling, or normal wear and tear.
- Warranty Resolution: If a valid defect occurs within 9 months, we will repair or replace the item at no cost. Cash refunds are not provided under warranty claims.
If you have any questions regarding your order or our policies, please contact our support team via our contact page.